Help Center

How can we help you?

Browse through our most frequently asked questions
Accounts
Do I need to create an account to access the content?

Yes, all our guests need to create an account to access our exclusive content and events.

I am not able to log into my account. What do I do?

Please email us at explore@harman.com with the issue you are facing, and our support team will get back to you as soon as possible.

I no longer need my account. How can I cancel it?

Yes, all our guests need to create an account to access our exclusive content and events.

Events
How can I sign up for an event?

Please go to the Events Calendar tab on the main menu. Choose the event that you would like to attend and click on “Learn More & Register” to complete your registration. You will receive a confirmation email once your attendance is confirmed.

I have signed up for an event, but I didn’t get an email notification. How can I check my list of events?

Please go to the Events Calendar tab and under My Agenda you will be able to view future events you are registered to attend.

How soon after something airs live will it be available on demand?

We aim to have the session available on demand within 24 hours. However, this can vary slightly by event.

How long will on demand content be available?

On demand content will be available on the platform for the foreseeable future. If you are unable to find the content you are looking for, please contact us at explore@harman.com

Where do I find content from the event I attended?

You can view the event details and content for your account by reviewing Event History, which is located under your profile. You can also find the videos under the solution you are interested in.

Technical
I am having issues with watching the livestream event. What should I do?

Try watching at a lower quality by hovering over the player and clicking on the text that says Best, 720, 480, 360, or 240. Start with the lowest bit rate and work your way up so that the stream plays back smoothly. We recommend viewing on an up-to-date version of Firefox or Chrome. If you’re still experiencing issues, please contact us at explore@harman.com with a description of the issue and our support the team will reply back as soon as possible.

What should I do if I can’t hear the audio?

First, check that your computer has the sound turned on and the volume up by going to your computer’s audio settings and pressing the test sounds, or navigating to another video on the web and making sure you can hear audio through your computer speakers or headphones. If you hear audio on other videos on the web and not on the live video stream, check that the volume in the player is turned up.

How can I watch the content available on the platform?

You can view our content on any device at any time. Make sure that you’re using the latest version of Chrome or Firefox.

I am not able to watch any of the product videos. What should I do?

Please email us at explore@harman.com with the following details and we will respond to you as soon as possible.

  • A description of the issue you are experiencing
  • URL
  • Browser & device type
  • Screen shot of your window.
Can I download a solution video?

Our videos are not available for download. Our videos can only be watched on the HARMAN Automotive platform.

I am having issues with opening a document in the solution area. What should I do?

Please email us at explore@harman.com with the following details and we will respond to you as soon as possible.

  • A description of the issue you are experiencing
  • URL
  • Browser & device type
  • Screen shot of your window.
Other
Still need help?

Get in touch with us at explore@harman.com  and we’ll get back to you as soon as possible.